What's New

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

Bug fixes 🐛

Enhancements 🎁

• The permissions in the Message Centre category have been consolidated and renamed for clarity. Where permissions have been merged, the new permission will be automatically enabled for any role with the original permission.

  Table 3. Message Centre permissions

  Original permission	New permission
  View scanned documents	View Scanned Documents
  Create Document Update Document	Update Documents
  Delete Document	Delete Documents
  View Result View Inbox Results Print Reports Retrieve Attachments in Letter Writer	View Results
  Add comments in Inbox and timeline	Update Inbox Comment
  Action results in Inbox and timeline	Action Results
  Delete Inbox Items	Delete Inbox Items
  View SMD Outbox List	View SMD Outbox List
  View SMD Outbox Item	View SMD Outbox Item
  View Recalls List Add Recall comments View Recalls Editor View consults recalls View Urgent Recalls View Urgent Recall Reason	View Recalls
  Create Recalls Remove Recalls Enable 'Complete' button on Recalls Editor Enable 'Defer' button in Recalls Editor Populate Recalls	Update Recalls
  View Urgent Recall Medical Notes	View Recall Medical Notes
  Upload patient file through Data migration	Upload patient file through Data migration
  Upload file (Device Integration) Download file (Device Integration)	Upload File from Device

  For more information, see Message centre permissions.

• The permissions in the Billing category have been consolidated and renamed for clarity. Where permissions have been merged, the new permission will be automatically enabled for any role with the original permission.

  Table 4. Billing permissions

  Original permission	New permission
  Create Receipt Create Invoice	Create Invoices and Receipts
  Receipting for Medicare Invoices	Create Receipts for Medicare
  Create Batch Transmit Batch	Create and Transmit Medicare Batch
  Restransmit Batch Batch_Remove (Previous Category = Others)	Retransmit Medicare Batch
  Select all centres in Workers Compensation Processing List	Select all centres in Workers Compensation Processing List
  Select Draft in Workers Compensation Processing List Select Followup in Workers Compensation Processing List Select Invoices in WC Workers Compensation Processing List	View Workers Compensation Claims
  Release Visits Release Visits followup	Release Workers Compensation Claims
  Select Claim Status for Workers Compensation	Update Workers Compensation Claim Status
  Enable exceptions and resubmit	View Medicare Exceptions and Retransmit
  Enable unreconciled tab in Banking Enable Reconciled tab in Banking Enable Deposited tab in Banking	View Banking Records
  Manage Adjustment/Refund/Did not wait Write Off Change WorkArea of an invoice	Adjust, Refund or Write Off Invoice
  Adjustment via visit	Adjust Invoice via Visit
  Bulk account holder adjustment	Adjust Workers Compensation Invoice (Bulk)
  Adjust Medicare Refunds	Adjust Medicare Refunds
  Adjustment without authentication	Adjust Invoice without Authentication
  Send and Print Workers Compensation Invoice Reprint Workers Compensation Invoice	Print and Send Workers Compensation Invoice
  Modify visit after follow up (Workers Compensation)	Update Workers Compensation Billing Items (After Followup)
  View Immunisation Batch Summary	View Immunisation Batch Summary
  Edit Immunisation Batch Summary	Update Immunisation Batch Summary
  Create Receipt for all account holders	Create Receipt for all Account Holders
  View Patient Claim	View Patient Claim
  Prepare Patient Claim	Create Patient Claim
  Transmit Patient Claim	Transmit Patient Claim

  For more information, see Billing permissions.

• A new View Appointments permission enables users to have a read-only view of the appointment book, even if no other appointment permissions are granted to their role.
• Confidential consult note access has been moved to a permission. Previously, only users in the System Administrator role could view confidential consult notes authored by all users. This access has been moved to a new Administer Confidential Consult Notes for All Users permission in the Clinical Settings category. The permission allows a user to view confidential consult notes from all users, so ensure it is only delegated to a role if, and when, it should require this elevated access.

  Alternatively, use this permission in clinical settings where one team of providers need access to each other's confidential notes, and others do not. For example, confidential notes could be set to be viewable by all doctors only.

  By default, this permission is enabled for the System Administrator role, but can be disabled in Roles and Permissions.

  Any changes to a role's permissions are logged and can be viewed in the audit logs.

• 1 March 2024 MBS Fee File is available for download here. For information about uploading the MBS fee files to Helix, see Import MBS or DVA Fee File.
• New templates:
  • Access Mental Health Referral Form - Tasmanian Health Service
  • Workers Compensation Certificate of Capacity Medical Certificate - Tasmania
  • Eufflexa CT Guided Spinal Injection Radiologist Referral - Perth Radiological Clinic
  • PBS Crohn's disease funding application - Services Australia
  • Silver Chain Home Hospital Referral - WA
  • Mental Health Triage Referral Form- Sydney North Primary Health Network
  • Castlereagh Imaging Request/Referral

Enhancements 🎁

• Conformance with AIR Record Encounter API V1.3, which includes the following updates:
  • Route of Administration is mandatory for some vaccines administered at your health service and is automatically transmitted to the AIR after 1 March 2024.
  • Vaccine Type is mandatory for all vaccines administered at your health service and transmitted to the AIR after 1 March 2024, including COVID-19, influenza, NIP and JEV vaccines. Vaccines administered overseas are exempt.
  • For vaccines administered overseas, record a country code.
  For more information, see Record a Scheduled Immunisation or Record an Ad-hoc Immunisation.
• Helix Shell 1.2 - we have undertaken a major technical uplift to move Helix to modern web application principles. The changes will be largely invisible to you now, but you can expect to see usability and user experience enhancements when Helix Shell 2.0 which builds upon Helix Shell 1.2 is available.

Enhancements 🎁

• The permissions in the Appointments category have been consolidated and renamed for clarity. Where permissions have been merged, the new permission will be automatically enabled for any role with the original permission.

  Table 5. Appointments permissions

  Original permission	New permission
  All Appointment books	View All Appointment Books
  Create appointments	Create Appointments
  Edit appointments	Edit Appointments
  View appointments	View Appointments
  Delete appointments	Delete Appointments
  View Queue	View Patient Queue
  Update HCP in queue Add Queue notes Change queue status	Update Patient Queue Status, Notes and HCP

  For more information, see Appointments permissions.

  The View Appointments permission will now provide read only access for the appointments book.

• To simplify managing the list of HCPs, the existing Health Care professional permission has been moved from the role level and you can now set Healthcare professional for each user in their individual user account settings. Ensure Healthcare professsional is set for any user providing clinical services to patients.

  If a user is already in a role which had this permission , Healthcare professional will be set on their account settings.

  This option behaves in the same way as selecting an HCP role for a user: it allows clinician-specific information (such as provider number) to be recorded for the user, ensures their name appears in HCP selectors and filters across the application, and streamlines various functions for clinical usability. For more information, see Healthcare professional and Add a User.

• New templates:
  • CRS Obstetrics & Gynaecology Referral
  • CRS Outpatient Paediatric Appointment - WA
  • Application for authorisation of Schedule 8 medicines - WA
  • Infectious and Related Diseases Notification Form - WA
  • Geriatrition referral - WAGS - WA
  • Cremation Form 7 - WA
  • CRS adult general ref WA

Bug fixes 🐛

Enhancements 🎁

• The permissions in the Visits and Patients categories have been consolidated and renamed for clarity. Where permissions have been merged, the new permission will be automatically enabled for any role with the original permission.

  Table 6. Visits permissions

  Original permission	New permission
  Create Visit	Create Visits and Arrive Appointments
  Modify Visit	Update Visits and Billing Items

  For more information, see Visits permissions.

  Table 7. Patient permissions

  Original permission	New permission
  Manage patient duplicates in patient management	Patient Management
  View Patient Search Patient	View Patient
  Modify Patient Patient_Note_Create Patient_Note_Activate	Update Patient
  Modify patient deceased date	Decease Patient
  View PatientStores	View Patient Metadata Stores
  Create PatientStore	Create Patient Metadata Stores
  Edit PatientStore	Edit Patient Metadata Stores
  Delete PatientStore	Delete Patient Metadata Stores

  For more information, see Patients permissions
• The functionality that the following permissions control is covered in other permissions and these permissions have been removed.

  Table 8. Redundant permissions

  Original permission
  Clinical Address Book Quarantine
  Select Centre for Bulk Receipting
  Enable Allocation of Credit for Bulk Receipting
  Hide Visit, Ledger, Consult Buttons

• Date restrictions limiting reports to 2 weeks or a month have been removed from the following reports:
  • Visits Report (was Daily visits)
  • Receipts Issued
  For more information, see Financial Reports.
• Technical upgrades:
  • We've improved the messaging and queuing system between Helix and Services Australia to reduce information loss between the two systems.
• New templates:
  • WA Cardiology Request Form
  • NonInvasive Prenatal Test (NIPT) - Sonic Genetics
  • Cardiology Referral - Advara HeartCare (NSW)
  • Fertility Referral - IVF Australia - Virtus Health - Melbourne
  • Fertility Referral - IVF Australia - Virtus Health
  • Fertility Referral - IVF Australia - Virtus Health - ACT
  • Telehealth Medicare Bulkbilling - DB4E
• Updated templates:
  • NSW Workcover Certificate - information entered in the Management Plan section is no longer truncated to 3 lines.

Bug fixes 🐛

Enhancements 🎁

• New referral templates:
  • RKHMS Referral Form for Rockingham Kwinana Adult Mental Health Service
  • DAB Radiology for Rockingham Kwinana Adult Mental Health Service
• New clinical templates:
  • NICHQ Vanderbilt Assessment Scale from American Academy of Pediatrics, used for diagnosing ADHD
• New Immunisations in the Helix immunisation schedule:
  • COMIRNATY OMICRON XBB.1.5 injection 30mcg/0.3mL
  • SPIKEVAX XBB.1.5 injection 0.05mg/0.5mL (0.1mg/mL)

Bug fixes 🐛

Features 🎁

• In the SMD Outbox, using the new filter options, you can view a list of either your own documents or all documents. For more information, see Outbox.
• For eligible patients, MBS incentive items are automatically added to a visit for all HCPs of any role, including custom roles. Previously, incentives were only added for roles: GP, MDGP or LeadGP. Visits with a referral will not include the incentive items. For more information, see Medicare Bulk Billing Incentives.
• In user > Settings > Centre > Recall Management, the Centre list shows only those centres to which you are linked. Roles with the All Centres permission can select any centre.
• New referral template: Just Ultrasound
• New Immunisations: Verorab powder for injection 3.25 units (>=2.5 units by NIH test)

Bug fixes 🐛

Features 🎁

• You can now compose a letter in the Letter Writer and email it to patients or other health providers. For more information, see Send an Email.
• Updated templates:
  • Letter Writer:
    • Insulin adjustment plan
    • Hyperglycaemia sick day management for adults with Type 1 diabetes

Bug fixes 🐛

Features 🎁

Bug fixes 🐛

Features 🎁

• From 1 November 2023, higher bulk billing incentives for Commonwealth concession card holders and patients aged under 16 years of age can be claimed together with specific consultation items. For more information, see MBS Online - Bulk Billing in General Practice from 1 November 2023.
  The new MBS Item numbers are included in the November MBS Fee Update. To add the new incentive item numbers for eligible patients:

  1. Select user > Settings.
  2. In the Settings window, select Centre > Centre Settings.
  3. In the Centre Management window, hover your mouse over the centre name and click Edit.
  4. On the Billing tab, add the new incentive item number to the Bulk Billing Default Incentive Item No field.
  5. Click Save.
• You can now select the following professions from the Address Book and in the Chronic Disease Management (CDM) assignee list:
  • Dietitian
  • Optometrist
• • Updated templates:
    • NT Statement of Fitness For Work - First Certificate Initial Form
    • NT Statement of Fitness For Work - First Certificate Progressive Form

Bug fixes 🐛

Features 🎁

• Appointment report - added the Created by column, so that you can see who has created appointments. This information is also visible in the appointment timeline and is useful for audits.
• New templates:
  • New Medical Imaging
  • Southern Cross Medical Imaging - SCMI
  • Letter writer - Med Releaf Patient Consent Form

Bug fixes 🐛

Features 🎁

• Appointment Report: a new appointment report has been added enabling greater visibility of patient appointments. This report includes parameters to view appointment data by:
  • Patient
  • HCP
  • Work area
  • Appointment status

  Users can also view appointment data in the past and future, allowing a view of the patient’s previous appointment history as well as upcoming appointments.

Bug fixes 🐛

Financial reports

PIP QI Self Service Report

We've added the PIP QI report that you can now generate and download automatically for the Practice Incentive Program. For more information, see PIP QI Reporting.

Recalls

We've updated recalls to make them more flexible.

Using our Recall SMS templates, you can customise recall messages for each recall reason to suit your practice's requirements. You can then track patient responses with the new patient response metrics, including the number of recall attempts, patient age, and highlight for recalls past their due date. You can also print a recall with or without counting it as an attempt.

We've also added recurring recalls which enable you to automatically set up repeat recalls at intervals that suit your practice's preferences.

For more information, see Create and Edit Recall Reasons.

Comms Log

Use the new Comms Log to track SMS appointment reminders and rescheduling reminders sent to patients.

For more information, see Comms Log.

Reschedule SMS Reminders

You can now send SMS reminders to patients whenever an appointment is rescheduled. You can also customise the Reschedule SMS template based on your centre's preferences.

All patient replies to SMS reminders are displayed in the Comms Log and appointment timeline.

For more information, see Appointment Reminders.