Delete SMS Templates
Delete a centre's SMS template.
About this task
Note: Every centre must have a default SMS template. If you want to delete the default
template for your centre, you must first set another template as the default.
Procedure
- Access Recall Management settings.
- Select SMS templates.
- Select the centre for which you want to manage templates. Templates are unique to a centre; they are not shared between centres.
- Ensure that you have enabled SMS for recalls for the selected centre. If this toggle is inactive, you won't be able to create new templates for the selected centre.
-
In the Centre SMS templates, select the template you want to
delete and click Delete button.
- Click Delete.
Results
If any recall reasons mapped to the template you deleted, those recall reasons are mapped to your default SMS template instead.