Delete SMS Templates

Delete a centre's SMS template.

About this task

Note: Every centre must have a default SMS template. If you want to delete the default template for your centre, you must first set another template as the default.

Procedure

  1. Access Recall Management settings.
  2. Select SMS templates.
  3. Select the centre for which you want to manage templates. Templates are unique to a centre; they are not shared between centres.
  4. Ensure that you have enabled SMS for recalls for the selected centre. If this toggle is inactive, you won't be able to create new templates for the selected centre.
  5. In the Centre SMS templates, select the template you want to delete and click Delete iconDelete button.
    Example Centre SMS Templates & Delete button
  6. Click Delete.

Results

If any recall reasons mapped to the template you deleted, those recall reasons are mapped to your default SMS template instead.