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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Communicate with Patients
Users can communicate with patients electronically using SMS and email.
SMS
Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
Enable SMS
Before you can send SMS messages from your practice to a patient, you must enable SMS messaging for your centre and seek and record a patient's consent to receive SMS messages.
Enable SMS Messaging for Your Centre
Before you can send SMS messages, configure your centre's settings.
Enable SMS for Your Centre

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
  - SMS
    Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
    - Enable SMS
      Before you can send SMS messages from your practice to a patient, you must enable SMS messaging for your centre and seek and record a patient's consent to receive SMS messages.
      - Enable SMS Messaging for Your Centre
        Before you can send SMS messages, configure your centre's settings.
        Enable SMS for Your Centre
        SMS Sender Name
        When you send an SMS message to a patient, you can indicate that it came from your practice using your own sender name to help your patients easily identify messages sent from your practice.
        Enable SMS Appointment Reminders
        Configure your centre to automatically send SMS appointment reminders to patients.
        Enable SMS Appointment Updates
        Enable sending SMS messages from the appointment book.
        Enable sending SMS Messages From the Patient Record
        Enable sending SMS messages to patients from their clinical or patient record.
        Enable SMS Recall Reminders
        Before you can send SMS recall reminders set up your template and enable SMS for recalls.
      - Record a Patient's Consent to Receive SMS
        Before a patient can receive SMS messages from your centre, they must have consented to receive SMS message and their patient record must have this consent recorded.
    - Appointment Reminders
      Helix can automatically send appointment reminders to patients via SMS.
    - Send SMS
      If configured, send SMS messages to individual patients from the appointment book or the patient's record.
    - Track SMS
      Track the delivery status of SMS messages sent from Helix.
  - Email
    You can send emails to patients and healthcare providers from the Letter Writer.
  - Letters
    Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Enable SMS for Your Centre

Procedure

Access Recall Management settings.
Select SMS templates.
Select the centre for which you want to enable SMS.
Use the toggle to enable SMS for recalls for the selected centre.