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  1. Home
  2. Communications

    Write letters, medical certificates, referrals, and email or send them securely.

  3. Communicate with Patients

    Users can communicate with patients electronically using SMS and email.

  4. SMS

    Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.

  5. Enable SMS

    Before you can send SMS messages from your practice to a patient, you must enable SMS messaging for your centre and seek and record a patient's consent to receive SMS messages.

  6. Enable SMS Messaging for Your Centre

    Before you can send SMS messages, configure your centre's settings.

  • Communications

    Write letters, medical certificates, referrals, and email or send them securely.

    • Communicate with Patients

      Users can communicate with patients electronically using SMS and email.

      • SMS

        Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.

        • Enable SMS

          Before you can send SMS messages from your practice to a patient, you must enable SMS messaging for your centre and seek and record a patient's consent to receive SMS messages.

          • Enable SMS Messaging for Your Centre

            Before you can send SMS messages, configure your centre's settings.

            • Enable SMS for Your Centre

            • SMS Sender Name

              When you send an SMS message to a patient, you can indicate that it came from your practice using your own sender name to help your patients easily identify messages sent from your practice.

            • Enable SMS Appointment Reminders

              Configure your centre to automatically send SMS appointment reminders to patients.

            • Enable SMS Appointment Updates

              Enable sending SMS messages from the appointment book.

            • Enable sending SMS Messages From the Patient Record

              Enable sending SMS messages to patients from their clinical or patient record.

            • Enable SMS Recall Reminders

              Before you can send SMS recall reminders set up your template and enable SMS for recalls.

          • Record a Patient's Consent to Receive SMS

            Before a patient can receive SMS messages from your centre, they must have consented to receive SMS message and their patient record must have this consent recorded.

        • Appointment Reminders

          Helix can automatically send appointment reminders to patients via SMS.

        • Send SMS

          If configured, send SMS messages to individual patients from the appointment book or the patient's record.

        • Track SMS

          Track the delivery status of SMS messages sent from Helix.

      • Email

        You can send emails to patients and healthcare providers from the Letter Writer.

      • Letters

        Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.

    • Address Books
    • Message Centre

      Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.

    • Referrals

      A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.

    • Create and Send Secure Documents

      Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).

    • Printer Settings

      Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Enable SMS Messaging for Your Centre

Before you can send SMS messages, configure your centre's settings.

Configure and enable SMS messages separately for your centre for the following types of communication:
  • Appointment reminders
  • Appointment updates
  • SMS to individual patients
  • Recall reminders
  • Enable SMS for Your Centre
  • SMS Sender Name
    When you send an SMS message to a patient, you can indicate that it came from your practice using your own sender name to help your patients easily identify messages sent from your practice.
  • Enable SMS Appointment Reminders
    Configure your centre to automatically send SMS appointment reminders to patients.
  • Enable SMS Appointment Updates
    Enable sending SMS messages from the appointment book.
  • Enable sending SMS Messages From the Patient Record
    Enable sending SMS messages to patients from their clinical or patient record.
  • Enable SMS Recall Reminders
    Before you can send SMS recall reminders set up your template and enable SMS for recalls.
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