Enable SMS Appointment Updates
Enable sending SMS messages from the appointment book.
Before you begin
Permissions:
- Set up and send patient SMS
About this task
Procedure
- Select .
- Select .
- Select the SMS from appointment calendar tab.
- From the Centre list, select the centre for which you want to enable SMS.
-
If required, create an appointment message template.
- Click Template.
- In the Template name field, enter a meaningful name for the template.
- In the text field, type your message. To personalise the
SMS, click + Add field and insert
fields that will be substituted for patient or other
information from Helix
.Tip: Limit the template to fewer than 160 characters to ensure that the SMS message is sent as a single SMS to reduce costs. An estimate of the number of characters is displayed below the message. The actual character count may vary, depending on the data inserted for any fields.
- Click Save.
- Click Save.
-
Toggle Enable SMS for appointment book messages on.
Results
SMS messaging for appointments is activated for the selected centre.
Any associated SMS appointment message templates are
listed.
What to do next
To send an SMS message from the appointment book, click SMS patients. For more information, see Send SMS appointment updates.
SMS messages appear to the patient to come from the centre's specified Sender name. For more information, see SMS Sender Name.