Home
Clinical Management
Use Helix to record your patients' medical details and consultations.
Recalls
A Recall is a type of flag recorded against a patient's record that informs practitioners and practice staff of when the patient is due to return to the practice.
Recall Management
Customise and manage Recalls.
Map Recall Reasons to SMS Templates
Map customised SMS templates to recall reasons so patients receive SMS notifications that are tailored for the type of recall.

Clinical Management
Use Helix to record your patients' medical details and consultations.
- Health Summary
  Information entered by a practitioner during a consult is added to a patient's Health Summary.
- Consultations
  Record details of a clinical consultation in the Consult panel of the patient's record.
- Patient Timeline
  A summary of the patient's clinical history is displayed in the Patient Timeline.
- Medications
  Helix uses the MDref medications database provided by AusDI.
- Immunisations
  Before you administer an immunisation to a patient, check the immunisations that have already been administered on the AIR and the immunisations due.
- Allergies
  A patient's drug allergies can be added to their record.
- Chronic Disease Management
  Use the Chronic Disease Management (CDM) feature to specify care plans, cycle of care for asthma or diabetes, and GP Mental Health Treatment Plans.
- History & Examinations
  Record details of a patient's clinical history in the History section. Record details of today's examination of a patient in the Examination section.
- Measurements and Assessments
  Record metabolic, pathology and ECG measurements and other assessments in the patient's record as required.
- Recalls
  A Recall is a type of flag recorded against a patient's record that informs practitioners and practice staff of when the patient is due to return to the practice.
  - Generate a Recall from the Patient's Record
    Create a recall during a consult from the patient's record.
  - Generate a Recall by Searching for Patients
    Create a recall after searching for and locating the patient's record.
  - Recalls in the Patient Timeline
    A clinician can view recalls in the patient's Timeline.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
  - Recall Management
    Customise and manage Recalls.
    - Access Recall Management Settings
      Customise and manage recalls.
    - Create SMS Templates
      Create an SMS recall template for each recall reason.
    - Set the Default SMS Template
      Set an SMS template as the default for a centre.
    - Manage Recall SMS Templates for your Centre
      Select, edit, and update SMS templates for a centre.
    - Delete SMS Templates
      Delete a centre's SMS template.
    - Create and Edit Recall Reasons
      Helix is provided with a variety of common recall reasons, but you can also create your own.
    - Delete Recall Reasons
      You can delete any custom recall reasons that have been added to Helix. Default recall reasons cannot be deleted.
    - Map Recall Reasons to SMS Templates
      Map customised SMS templates to recall reasons so patients receive SMS notifications that are tailored for the type of recall.
- Nursing Requests
  During a consult, add a request for a nurse to complete a nursing action.
- Obstetrics
  Record obstetrics information on the Obstetrics panel.
- Investigations
  Investigations can be requested by a practitioner from within a patient's clinical record.
- Tasks
  The tasks module allows users to send messages (tasks) to other users throughout the medical centre.
- My Health Record
  Securely upload a patient's health data to their My Health Record.

Map Recall Reasons to SMS Templates

Map customised SMS templates to recall reasons so patients receive SMS notifications that are tailored for the type of recall.

About this task

Rather than sending patients a generic SMS message to remind them of the recall, you can tailor the SMS message to suit the type of recall.

For example, you can create a recall reason called Annual Blood Test, and an SMS reminder message and follow-up message combination called Annual Blood Test, and then link the two. Then, when you want to inform a patient that they're due for a blood test, you send them the Annual Blood Test recall reminder, and Helix sends them the associated SMS message.

Procedure

To map a recall reason to an SMS template:

Access Recall Management settings.
Select Recall Management > Recall reason template mapping.

Note: Every recall reason is automatically mapped to your default SMS template in this Annual Health Check.
Select the recall reason you want to map to another SMS template and click Edit. For example, Blood Test Review, which is currently mapped to the Centre's default SMS message.
Deselect Use Default and from the SMS recall template list select the SMS template you want to map this recall reason to instead. For example, Blood Test SMS template.
Click Save to confirm.

Results

The list of mapped recall templates now displays the new mapping you created.
Example completed mapping

Example completed mapping