Send ePrescriptions
Generate a token and send the ePrescription to the ETP service (eRx) instead of printing paper prescriptions.
About this task
Procedure
To send an ePrescription to the ETP service (eRx):
- Complete the prescription details. For more information, see Write Prescriptions.
- Click Save & Send.
-
In the Sending prescription window, select the delivery
details:
- In the Send to patient via field, select the delivery method
for the ePrescription, either SMS,
Email or Printed token.
- For SMS, in the Select or add a phone
number field, select a phone number from the list taken from the
patient details or enter a new phone number.
- For
Email, in the Email address field,
select an email address from the list taken from the patient details or enter a
new email address for the patient or pharmacy. If you enter a new address, to add
it as one of the two addresses for a patient in patient demographics, set
Add email to patient file.
- For Printed token, the token is printed to your default printer. No further information is required.
- For SMS, in the Select or add a phone
number field, select a phone number from the list taken from the
patient details or enter a new phone number.
- In the Send to patient via field, select the delivery method
for the ePrescription, either SMS,
Email or Printed token.
-
Preview the prescription details.
Tip: ePrescribing notes, such as Dispensing pharmacy, are included after the medication, before the IDs. - If the prescription delivery service is unavailable, click Cancel and either try to send the prescription again or print the prescription.
- If you are satisifed with the ePrescription, click Send.
-
If you are prescribing a Schedule 8, controlled substance,
reauthenticate.
- Enter your username and password.
- Click Authenticate.
Results
The status of the transmission to the ETP service is displayed in the
Actions list.
The phone number or address to which the token is sent is stored.
The ePrescription may have one of the following statuses:
- Send in progress - the ePrescription is being sent to the ETP service.
- Send failed - transmission to the ETP service failed. Try
to resend the ePrescription or print the token. ePrescriptions that are not successfully
sent or printed are not saved when the consult is ended and a cancellation is sent to
the ETP service.
If the electronic prescription could not be sent because the prescription delivery service was unavailable, a timeout error is displayed and the prescription is cancelled.
- Send successful - the ePrescription was successfully sent to the ETP service.
- Resent successful - the ePrescription was successfully reissued.
For successful ePrescriptions, patients receive the following communication from the ETP
service:
- If emailed, an email from
noreply@emailprescription.com.au with the subject of
Your Electronic Prescription for each medication. For
example:
- If sent by SMS, a text message from eScript SMS for each
medication, with a link to the ePrescription. For example:
What to do next
After the consult is completed, successfully transmitted scripts are listed in the
Timeline with a status.
When you expand the medication, the status and an Electronic
prescription badge and transmission method are displayed.
