Delete an ePrescription

If required, you can delete an ePrescription from the Actions section or Patient Timeline.

Before you begin

Note: If you delete an ePrescription that has already been successfully transmitted to the ETP service (eRx), the token the patient has received will no longer be valid and the pharmacist will not be able to supply that medication.

About this task

After the consult has been completed, you can delete an ePrescription from the Patient Timeline iconPatient Timeline.

Procedure

To delete an ePrescription:
  1. During a consult from the Actions section, hover your mouse over a medication and click Delete iconDelete.
  2. Alternatively, when a consult is complete, in the Patient Timeline iconPatient Timeline, from the Showing filter, select Prescription iconPrescriptions.
  3. Select a medication. Electronic prescriptions display a sent status.
  4. Click Delete iconDelete.
    Example delete option in eScript
  5. In the confirmation window, click Delete script.

Results

The ePrescription displays a deleted status with a strike through the drug name.
Example deleted eScript

In the Health Summary iconHealth Summary, the medication is moved to the Ceased list.

If the prescription has already been dispensed or it is locked because the pharmacy has it open, the cancellation request may fail and an error message is displayed. Review the cancellation failure reasons in the Electronic Prescription audit log. For more information, see View ePrescription Status Details.

If the patient no longer requires this medication, in the Health Summary iconHealth Summary > Medications list iconMedications list, cease the medication.