Delete an ePrescription
If required, you can delete an ePrescription from the Actions section or Patient Timeline.
Before you begin
Note:
If you delete an ePrescription that has already been successfully transmitted to the ETP
service (eRx), the token the patient has received will no longer be valid and the pharmacist
will not be able to supply that medication.
About this task
After the consult has been completed, you can delete an ePrescription from the Patient Timeline.
Procedure
To delete an ePrescription:
-
During a consult from the Actions section, hover your mouse over a medication and click
Delete.
-
Alternatively, when a consult is complete, in the
Patient Timeline, from the Show filter, select
Prescriptions.
- Select a medication. Electronic prescriptions display a sent status.
-
Click
Delete.
-
In the confirmation window, click Delete script.
Results
If you deleted the ePrescription during a patient consult in the Actions section, the ePrescription displays a Deleted
status with a strike through the drug name.
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The deleted medication is moved to the list.
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The deleted medication is moved to the list.
If you deleted the ePrescription in the Patient Timeline, the
ePrescription displays a Deleted status with a strike through
the drug name.
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If the prescription has already been dispensed or it is locked because the pharmacy has it open, the cancellation request may fail and an error message is displayed. Review the cancellation failure reasons in the Electronic Prescription audit log. For more information, see View ePrescription Status Details.
If the patient no longer requires this medication, in the
list, cease the medication.