Resend ePrescriptions
If a patient has lost an ePrescription token, any prescriber can resend an ePrescription to the ETP service so that the token is sent to the patient again or can be printed.
About this task
Reissue a script from the Actions section during an active consult or from prescription details in the Patient Timeline.
Procedure
To request that the ETP service resends an ePrescription
token:
-
From the Actions list:
- For the prescription that you need to have reissued:
- If the ePrescription failed to send initially, click Resend.
- If the ePrescription sent successfully but you need to reissue
it, hover over the medication and click Resend.
- If the ePrescription failed to send initially, click Resend.
- In the Sending prescription window, update the
delivery method details for the ePrescription if required:
- In the Send to patient via field, select the delivery
method for the ePrescription, either SMS,
Email or Printed
token:
- For SMS, in the Select or add a phone
number field, select a phone number from the list taken from the
patient details or enter a new phone number.
- For Email, enter a new email address for the patient or pharmacy.
- For
Email, in the Email address field,
select an email address from the list taken from the patient details or enter a
new email address for the patient or pharmacy. If you enter a new address, to add
it as one of the two addresses for a patient in patient demographics, set
Add email to patient file.
- For Printed token, the token is printed to your default printer. No further information is required.
- For SMS, in the Select or add a phone
number field, select a phone number from the list taken from the
patient details or enter a new phone number.
- In the Send to patient via field, select the delivery
method for the ePrescription, either SMS,
Email or Printed
token:
- In the Preview panel, review the prescription details.
- Click Resend.
- For the prescription that you need to have reissued:
-
From the Timeline:
- Apply the Prescriptions filter.
- From the list, select the prescription that you want to reissue.
- Click Resend.
- In the Sending prescription window, update the
delivery method details for the ePrescription if required:
- In the Send to patient via field, select the delivery
method for the ePrescription, either SMS,
Email or Printed
token:
- For SMS, in the Select or add a phone
number field, select a phone number from the list taken from the
patient details or enter a new phone number.
- For Email, enter a new email address for the patient or pharmacy.
- For
Email, in the Email address field,
select an email address from the list taken from the patient details or enter a
new email address for the patient or pharmacy. If you enter a new address, to add
it as one of the two addresses for a patient in patient demographics, set
Add email to patient file.
- For Printed token, the token is printed to your default printer. No further information is required.
- For SMS, in the Select or add a phone
number field, select a phone number from the list taken from the
patient details or enter a new phone number.
- In the Send to patient via field, select the delivery
method for the ePrescription, either SMS,
Email or Printed
token:
- In the Preview panel, review the prescription details.
- Click Resend.
Results
If the request to resend the prescription is successfully sent to the ETP service, you'll receive a confirmation message and the ePrescription token is sent to the patient again, or the token is printed. The SCID and token will be the same as the original ePrescription.
The phone number or email address to which the token is sent is stored.