Transmission to AIR

After a patient's immunisation record has been transmitted to AIR, you can view the results of each immunisation record and its associated messages.

Once the record is submitted to AIR, the result can be:
  • Successful record - the encounter was transmitted successfully.
  • Unsuccessful record - the encounter was not submitted successfully. Review the error and resubmit the encounter to AIR.
  • Individual Not Found - the patient's details are not in the AIR database, for example, if the patient is a newborn baby. Either update the encounter and resubmit it, or acknowledge that the patient's details are correct and resubmit it to the AIR. For new patients, AIR will create a new patient record for the patient in their database after it has been reviewed by Services Australia.
    Acknowledge - Window
  • Error - if an error occurs, you can choose to Make changes or Accept status and submit. If you select Accept status and submit, the encounter is submitted to AIR for manual assessment. Helix does not receive a response or report on the outcome of assessments.
    Accept Status and Submit - Window
To update encounters that have not been submitted:
  • Encounters that received an error can be edited and submitted to the AIR. Only the original provider can edit the encounter details. For more information, see Edit an Immunisation.
  • If the error is related to patient demographics, anyone who has access to the patient's demographics can make changes.
  • After an encounter has been corrected, users with the View Immunisation Batch Summary and Update Immunisation Batch Summary permissions can resubmit encounters on behalf of practitioners:
    1. Select claimingClaiming, Banking and Payments > Immunisations tab.
      Immunisations Tab
    2. Select the AIR encounter that you want to submit to the AIR.
    3. Click Resubmit iconResubmit.
  • If the encounter is incorrect, on the claimingClaiming, Banking and Payments > Immunisations tab, select the encounter and click Delete iconDelete.