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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Message Centre
Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
Document Management System (DMS)
Use the DMS to add documents to Helix and match documents to a patient.
Import a Document
Upload a document to Helix, classify it and assign it to a patient and HCP.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
  - Tasks
    Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
  - Inbox
    Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
  - Outbox
    The Outbox lists outgoing letters, documents, and messages that were sent securely via HealthLink from a patient's record.
  - Document Management System (DMS)
    Use the DMS to add documents to Helix and match documents to a patient.
    - Import a Document
      Upload a document to Helix, classify it and assign it to a patient and HCP.
      - Documents Flags
        Add flags to documents to help with administration.
    - Scan Documents
      You can add scanned documents to a patient's record and timeline.
    - Print a Document
      Print documents that have been imported or scanned.
  - Comms Log
    View communications, such as SMS appointment reminders and rescheduled appointments, sent to patients from your centre, and the statuses of those communications.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Import a Document

Upload a document to Helix, classify it and assign it to a patient and HCP.

About this task

You can upload a single document or multiple documents simultaneously.

A maximum of 25 documents can be uploaded at one time. The file size of each document cannot exceed 30 MB. Supported file formats are JPG, TIFF and PDF.

Procedure

To import a document:

From the main menu, select Message Centre > DMS.
Click Upload File(s).
Locate and select the files you want to upload and click Open.
The files are uploaded and added to the bottom of the list of uploaded or scanned files. In this example, 7 documents have been uploaded.
Select one document at a time and add the following information:
- Patient - patient in whose record you want to file the documents
- HCP - assign to the patient's practitioner for review, such as follow up or recall.
- Assign to HCP - file a copy of the document in the selected practitioner's Message Centre > Inbox.
- Document type - classify the document as a specific type, so that the document can be easily found in a patient’s timeline using the History filter.
- Document source - the name of the uploaded document.
- Document date - the date on which you received the document. The date on which it was uploaded is populated automatically. Update the date if required.
- Flags - flag the document if required. For more information about flags, see Documents Flags.
Click File & Next.

Results

The document is saved, removed from the DMS and displayed in the Patient Timeline icon Patient Timeline for the selected patient.

Documents assigned to a healthcare provider for review, for which Assign to HCP is set, are also displayed in the Message Centre > Inbox for that provider.

What to do next

Documents can be actioned from the

Message Centre > Inbox or Patient Timeline icon

Patient Timeline icon

Patient Timeline.