Inbox

Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.

Before you begin

Permissions:

View Results
Action Results

About this task

Manage patients' results in the Inbox tab from the

Message Centre.

Procedure

To access the inbox messages:

From the main menu, select Message Centre.
In the Message Centre window, select the Inbox tab.
The Inbox contains the following information about a result:
- Sent/Document - displays the date that the result was sent from the providers or the document date in the Document Management System (DMS).
- Performed - the date when the test was performed.
- Patient - displays the name of the patient and their contact number.
- Detail - displays a brief description of the result or name of the test report or document. For example, 2nd Trimester Ultrasound Jennifer Smith.
- Type - displays an icon for the document type. For example, Pathology report, radiology report and so on. For more information about identifying the document types, see Document types table.
- Priority - displays the severity of the result.
  Important:
  Abnormal results are displayed in a faded red and an Abnormal icon is displayed in the Priority field.
- Activity - records the date when an action is performed on an inbox item, such as, assigned and assignee details added, or followed up.
By default, the messages are sorted by sent date most recent to oldest. If required, to sort the results by other criteria in ascending or descending order, select any of the following column headers:
- Sent/Document
- Performed
- Patient
- Type
If required, to filter the messages, from the header, select:
- Patient list - filter the Inbox to show either items where there is a matching patient or items with no matching patient record.
- Practitioner list - filter the Inbox to show items that are associated with any practitioner, a specific practitioner, or are not associated with a practitioner.
  To view unassigned messages, select Unassigned from the list.
  
  Tip:
  If the result item is not assigned to any of the practitioners, a recipient's name is displayed with a report name in the Detail field.
- Status list - the Inbox displays results that have a status of New and are assigned to the practitioner who is currently logged in. Filter the results by status. For more information about other statuses, see Inbox status table.
- Search patient by name - filter the messages by patient's name.
If required, to reassign an HCP to one or more inbox items:
1. Select the required item or select all items and then click Reassign HCP at the top. You are redirected to the Reassign HCP panel.
2. In the Selected HCP(s) to reassign section, review the list of selected HCPs you want to reassign if required.
3. In the Search HCP field, start typing an HCP's name and select the required HCP from the list of matching results.
4. Click Reassign.
To perform any action (for example, Follow up or Recall) on a specific message, complete the following steps:
1. Select the required message item. A preview of the report and associated information is displayed on the right-side pane.
  
  Tip:
  In this section, you can reassign an HCP, rematch a patient or add a comment. For more information about each action, see Other actions & controls table.
2. Click the required action at the bottom. For more information about each action, see Inbox actions table.

Results

After the action is complete, the result is added to the patient timeline icon

Patient Timeline, where it is displayed with the sent date, performed date and the status of the action taken.

Example

The practitioner actions the result in the Inbox and marks a recall as Urgent Recall. The status is displayed on the timeline next to the result, along with date sent and performed information.
Example result in timeline

What to do next

To view a report from the patient timeline icon

Patient Timeline, click the required item. The report is displayed in the Preview window.