Home
Communications
Write letters, medical certificates, referrals, and email or send them securely.
Message Centre
Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
Inbox
Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
Delete Items from the Inbox
If you receive duplicate results or results for a patient not at your practice, you can delete the results.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
  - Tasks
    Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
  - Inbox
    Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
    - Inbox Status and Document Types
      Describes the types of document in the Inbox and their status.
    - Inbox Actions
      Manage results and messages in the Inbox.
    - Delete Items from the Inbox
      If you receive duplicate results or results for a patient not at your practice, you can delete the results.
    - HealthLink SmartForms Status
      Explains the each status of SmartForms in the Inbox tab.
  - SMD Outbox
    The SMD Outbox lists outgoing letters, documents and messages that were sent securely from a patient's record.
  - Document Management System (DMS)
    Use the DMS to add documents to Helix and match documents to a patient.
  - Comms Log
    View communications, such as SMS appointment reminders and rescheduled appointments, sent to patients from your centre, and the statuses of those communications.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Delete Items from the Inbox

If you receive duplicate results or results for a patient not at your practice, you can delete the results.

Before you begin

Permissions:

View Results
Delete Inbox Items

About this task

Delete the received messages from the Inbox tab.

Note:

Results are not deleted permanently but are instead given a status of Deleted. You can access these items for 30 days, after which they are archived.

Procedure

To mark an item in the Inbox as Deleted:

From the main menu, select Message Centre > Inbox.
Select the item you want to delete.
Click Delete.
Provide a reason for removing the item. You can either:
- Select a reason from one of the options provided.
- If you are deleting for a reason that is not listed, select Other and enter the reason in the space provided.
Click Delete.

Results

The item is removed from the Inbox, and its status is changed to Deleted.

What to do next

If you deleted the item in error, you can restore it to the inbox. To restore an item to the Inbox with a status of New:

In the Inbox, from the Status list, select Deleted.

The Inbox now displays all deleted items.
Select the item you want to restore, and click Restore .