Recalls in the Message Centre

Manage recall notifications from the Message Centre.

Before you begin

Permissions:
  • View Recalls

About this task

Depending on your display preferences, the recalls notification badge shows a count of the number of urgent, incomplete recalls that have not yet had a successful contact attempt, for you as an individual or for the logged in centre, irrespective of the time range selected. The count does not include:
  • Actioned recalls that have had a successful contact attempt
  • Completed recalls that have a completed date, removed date, or for which the patient has died

Set your recall badge notification count preference in Display Preferences.

Procedure

To view recalls in the Message Centre:
In the toolbar, select Message Centre iconMessage Centre > Recalls.
Recalls tab

Results

On the Recalls tab, recalls information for the centre is displayed, including the details of each patient's next appointment.

For each patient who has a recall, a recall notification icon is displayed next to the Health Summary when the Patient Search and other panes are collapsed.
Example recall notification patient count

Click the icon to go to Message Centre iconMessage Centre > Recalls.