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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Message Centre
Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
Recalls in the Message Centre
Manage recall notifications from the Message Centre.
SMS Recall Reminders
Practice Managers and Administrators can send SMS recalls from the Message Centre.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
    - SMS Recall Reminders
      Practice Managers and Administrators can send SMS recalls from the Message Centre.
    - Edit Recalls from the Message Centre
      Practice Managers and Administrators can send SMS recalls or letters, record comments about contact attempts, repeat recalls, complete recalls or defer recalls from the Message Centre.
    - Print Recalls
      Practice Managers and Administrators can print recall letters that can be mailed to patients.
    - Export Recall Details
      Recall details can be exported as a .CSV file that can then be opened and used in Microsoft Excel.
  - Tasks
    Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
  - Inbox
    Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
  - Outbox
    The Outbox lists outgoing letters, documents, and messages that were sent securely via HealthLink from a patient's record.
  - Document Management System (DMS)
    Use the DMS to add documents to Helix and match documents to a patient.
  - Comms Log
    View communications, such as SMS appointment reminders and rescheduled appointments, sent to patients from your centre, and the statuses of those communications.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

SMS Recall Reminders

Practice Managers and Administrators can send SMS recalls from the Message Centre.

Before you begin

Permissions:

View Recalls
Update Recalls

To send a recall reminder SMS:

You must be logged into the centre.
SMS recall messaging must be enabled in Recall Management settings.
The patient record must include a mobile phone number.
The patient's consent to receive SMS messages must be recorded.

Procedure

To send a recall reminder SMS to a patient:

In the toolbar, select Message Centre > Recalls.
In the Recalls panel, filter the list of recalls as required.
Select the patients to whom you want to send an SMS recall reminder.

Tip: If a patient has not given their consent to receive SMS messages, a warning message is displayed.
Click Send as SMS.

Results

A note about the recall SMS is added to the patient's timeline.

If you have attempted to send an SMS recall, SMS sent is recorded in the Comments column and the number of contact attempts is incremented, regardless of the success or failure of an SMS message delivery.