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Clinical Management
Use Helix to record your patients' medical details and consultations.
Recalls
A Recall is a type of flag recorded against a patient's record that informs practitioners and practice staff of when the patient is due to return to the practice.
Recalls in the Message Centre
Manage recall notifications from the Message Centre.
SMS Recall Reminders
Practice Managers and Administrators can send SMS recalls from the Message Centre.

Clinical Management
Use Helix to record your patients' medical details and consultations.
- Health Summary
  Information entered by a practitioner during a consult is added to a patient's Health Summary.
- Consultations
  Record details of a clinical consultation in the Consult panel of the patient's record.
- Patient Timeline
  A summary of the patient's clinical history is displayed in the Patient Timeline.
- Medications
  Helix uses the MDref medications database provided by AusDI.
- Immunisations
  Before you administer an immunisation to a patient, check the immunisations that have already been administered on the AIR and the immunisations due.
- Allergies
  A patient's drug allergies can be added to their record.
- Chronic Disease Management
  Use the Chronic Disease Management (CDM) feature to specify care plans, cycle of care for asthma or diabetes, and GP Mental Health Treatment Plans.
- History & Examinations
  Record details of a patient's clinical history in the History section. Record details of today's examination of a patient in the Examination section.
- Measurements and Assessments
  Record metabolic, pathology and ECG measurements and other assessments in the patient's record as required.
- Recalls
  A Recall is a type of flag recorded against a patient's record that informs practitioners and practice staff of when the patient is due to return to the practice.
  - Generate a Recall from the Patient's Record
    Create a recall during a consult from the patient's record.
  - Generate a Recall by Searching for Patients
    Create a recall after searching for and locating the patient's record.
  - Recalls in the Patient Timeline
    A clinician can view recalls in the patient's Timeline.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
    - SMS Recall Reminders
      Practice Managers and Administrators can send SMS recalls from the Message Centre.
    - Edit Recalls from the Message Centre
      Practice Managers and Administrators can send SMS recalls or letters, record comments about contact attempts, repeat recalls, complete recalls or defer recalls from the Message Centre.
    - Print Recalls
      Practice Managers and Administrators can print recall letters that can be mailed to patients.
    - Export Recall Details
      Recall details can be exported as a .CSV file that can then be opened and used in Microsoft Excel.
  - Recall Management
    Customise and manage Recalls.
- Nursing Requests
  During a consult, add a request for a nurse to complete a nursing action.
- Obstetrics
  Record obstetrics information on the Obstetrics panel.
- Investigations
  Investigations can be requested by a practitioner from within a patient's clinical record.
- Tasks
  The tasks module allows users to send messages (tasks) to other users throughout the medical centre.
- My Health Record
  Securely upload a patient's health data to their My Health Record.

SMS Recall Reminders

Practice Managers and Administrators can send SMS recalls from the Message Centre.

Before you begin

Permissions:

View Recalls
Update Recalls

To send a recall reminder SMS:

You must be logged into the centre.
SMS recall messaging must be enabled in Recall Management settings.
The patient record must include a mobile phone number.
The patient's consent to receive SMS messages must be recorded.

Procedure

To send a recall reminder SMS to a patient:

In the toolbar, select Message Centre > Recalls.
In the Recalls panel, filter the list of recalls as required.
Select the patients to whom you want to send an SMS recall reminder.

Tip: If a patient has not given their consent to receive SMS messages, a warning message is displayed.
Click Send as SMS.

Results

A note about the recall SMS is added to the patient's timeline.

If you have attempted to send an SMS recall, SMS sent is recorded in the Comments column and the number of contact attempts is incremented, regardless of the success or failure of an SMS message delivery.