Home
Communications
Write letters, medical certificates, referrals, and email or send them securely.
Communicate with Patients
Users can communicate with patients electronically using SMS and email.
SMS
Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
Appointment Reminders
Helix can automatically send appointment reminders to patients via SMS.
Enable SMS for Rescheduled Appointments
Configure your centre so that you can manually send SMS reminders for rescheduled appointments to patients.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
  - SMS
    Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
    - Enable SMS
      Before you can send SMS messages from your practice to a patient, you must enable SMS messaging for your centre and seek and record a patient's consent to receive SMS messages.
    - Appointment Reminders
      Helix can automatically send appointment reminders to patients via SMS.
      - View Patient Replies to SMS Appointment Reminders
        View patient replies to SMS appointment reminders.
      - Manage Patient Replies to SMS Appointment Reminders
        View the patient's replies to an SMS notification in their appointment schedule.
      - SMS Functionality in Each Scenario
        Explains how SMS functions in different scenarios, such as when a practitioner books an appointment, a patient replies to an SMS reminder and so on.
      - Enable SMS for Rescheduled Appointments
        Configure your centre so that you can manually send SMS reminders for rescheduled appointments to patients.
    - Send SMS
      If configured, send SMS messages to individual patients from the appointment book or the patient's record.
    - Track SMS
      Track the delivery status of SMS messages sent from Helix.
  - Email
    You can send emails to patients and healthcare providers from the Letter Writer.
  - Letters
    Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Enable SMS for Rescheduled Appointments

Configure your centre so that you can manually send SMS reminders for rescheduled appointments to patients.

Before you begin

Permissions:

Update Centre Settings
Set up and send patient SMS

About this task

Procedure

To enable manual SMS reminders for rescheduled appointments:

Select user > Settings.
Select Centre > Centre Settings .
In the Centre Management window, hover your mouse over the required centre and select Edit > SMS tab.
Toggle Enable SMS for appointment reminders to on.
If required, to customise the message, in the Message field:
- Select and edit the default message.
- To add appointment details or demographics fields, click + Add field, and select the required fields from the list.
- To delete an existing field from the message, click Delete.
Click Save.

Results

After it has been enabled, the Send rescheduled SMS reminder field is displayed in the Appointments details section. For more information about sending a rescheduled appointment SMS reminder manually, see Reschedule an Appointment Time or Date.