Manage Patient Replies to SMS Appointment Reminders
View the patient's replies to an SMS notification in their appointment schedule.
A patient can accept or decline an appointment by SMS, or their reply can be unrecognised.
Manage Accepted Patient's Response
If the patient has responded with Y, Yes or Yeah to an SMS reminder, the appointment
status is automatically confirmed in the practitioner's
Appointments book.
Manage Declined Patient's Response
If the patient has responded with No, N, or Nope and in the settings, if the
Cancel declined appointments field is:
- Enabled - an appointment is automatically declined and removed from practitioner's calendar. That slot is then available for another appointment.
- Disabled - an appointment is automatically declined and greyed out in the
Appointments calendar. Decide whether to delete the
appointment or keep it active.
- To view the appointment details, click Appointment details.
- To delete the appointment and make the appointment slot available again,
click Delete.
Manage Unrecognised Patient's Response
If the patient has replied with an unrecognised message, the status of the appointment
is automatically updated to Reply Unclear.
If this occurs, manually Confirm or Decline the appointment.
If this occurs, manually Confirm or Decline the appointment.