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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Message Centre
Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
Tasks
Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
Create a Task in the Message Centre
Create a new task and send the task message to users from the Message Centre.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
  - Tasks
    Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
    - Create a Task in the Message Centre
      Create a new task and send the task message to users from the Message Centre.
  - Inbox
    Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
  - SMD Outbox
    The SMD Outbox lists outgoing letters, documents and messages that were sent securely from a patient's record.
  - Document Management System (DMS)
    Use the DMS to add documents to Helix and match documents to a patient.
  - Comms Log
    View communications, such as SMS appointment reminders and rescheduled appointments, sent to patients from your centre, and the statuses of those communications.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Create a Task in the Message Centre

Create a new task and send the task message to users from the Message Centre.

About this task

Procedure

To create a new task in Message Centre:

In the main menu, select Message Centre > Tasks.
In the Tasks window, click Create Task.

A new task is displayed in the right side panel.
The current user is added to the To field by default. To add or remove recipients:
- To remove recipients, click xDelete beside their names.
- To add recipients, click in the To field and select a user from the list:
  - All Users, if all users at the centre are required
  - A user group, such as Nurse - CP
  - Individual users
To associate a patient with the task, in the Link to Patient field, start typing the patient’s name and then select their name from the list.
To specify when the task should be sent to the recipients, in the Show From date and Show From time field, enter a date and time.
The default values are Today and Now, which would send the task immediately.
In the message field, enter the task details.
Click Save.

Results

The task is sent at the specified date and time and is added to the list of Sent tasks.

If the current user is on the list of recipients, the task will also appear in the list of New tasks.

What to do next

When a recipient acknowledges the task, it is moved from their New list to their Completed list, and the count against the Tasks and Message Centre labels is updated.