Change an Appointment Duration

Before you begin

Your role must have the Create appointments and Edit appointments permissions to create and update appointments.

In the Appointments book, for the appointment you want to change, use the drag handle to change the appointment duration.

To change an appointment's duration:

From the main menu, select Appointments.
In the Appointments section, to display appointments for only today or the current week, select either Day or Week.
Tip:
- Use the Next arrow to step to the next Day or Week.
- Click Today to return to today's appointments.
- To select a specific date, use the Open calendar.
- The Month view cannot be used to change the duration of an appointment.
To change the duration of an appointment, click and hold the drag handle at the bottom of the appointment session, and then drag it up or down.
For example, if the practitioner's default is 10 minutes, the appointment length can be 10 minutes, 20 minutes, 30 minutes and so on. An appointment's duration must be a multiple of the practitioner's default appointment duration. For more information, see Appointment Book Settings.
Tip:
- Use a similar process for Blocked/Unavailable appointments.
- When you have rescheduled a video telehealth appointment in the calendar, click Okay to confirm the changes. An SMS or email is automatically sent to the patient with a new link.
Once you have updated the appointment's duration, the Appointment details are displayed. If required, update the appointment details.
Click Save.

After you have changed the appointment's duration, the selected appointment is updated in the Appointments book.

To view the appointment details:

Select the required appointment, and then select Appointment details.
In the Appointment details section, select the current status of the appointment.
Note: After you have changed the appointment's end time, the appointment status remains unchanged.