Send SMS from a patient's record
Send an SMS message directly to a patient from their patient or clinical record.
Before you begin
Permissions:
- View Appointments
- Set up and send patient SMS
Note: Your patient cannot reply to SMS messages sent to them
directly.
Procedure
To send an SMS to your patient:
-
In the patient's record, in the patient information header, click
Send SMS.
-
In the Send SMS to patient window, select a
mobile phone number from the list of numbers recorded in the patient's record, or enter a
new number.
To add this phone number to the patient's record, set Add number to patient's record. -
In the Message section, compose your message:
- From the Template list, either select a template from those created for your centre for ad hoc SMS messages or type your message into the blank template.
- To insert fields for which relevant data is substituted when the SMS is sent, click + Add Field.
- Click Send.
Results
The SMS message is sent to the patient.
What to do next
View SMS messages sent from the appointment book in the Comms Log. These messages have a Message Type of Ad Hoc SMS.