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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Address Books
Approve or Deactivate an address
Curate your Address Book by approving or deactivating addresses.
Address Status
The status of an address in the address book can be approved, awaiting approval, or deactivated.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
  - Access the Address Books
    The Address Books are displayed throughout Helix whenever you need to add a recipient.
  - Add New Addresses
    Add new contacts to the address book directly or when billing or sending letters.
  - Edit Addresses
    Edit Address Books to update contact details.
  - View Contacts
    View contacts details in the Address Book.
  - Approve or Deactivate an address
    Curate your Address Book by approving or deactivating addresses.
    - Address Status
      The status of an address in the address book can be approved, awaiting approval, or deactivated.
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Address Status

The status of an address in the address book can be approved, awaiting approval, or deactivated.

These icons show the address's status:

The contact is awaiting approval.
The address has been approved.
The address has been deactivated.