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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Communicate with Patients
Users can communicate with patients electronically using SMS and email.
Letters
Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
Generate a WorkCover Certificate
Create a WorkCover Certificate from a patient's record using the Letter Writer.
Actions in WorkCover Certificate
Explains actions in the WorkCover certificate.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
  - SMS
    Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
  - Email
    You can send emails to patients and healthcare providers from the Letter Writer.
  - Letters
    Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
    - Write a Letter
      Write a letter or referral from a patient's record to include patient-specific information automatically.
    - Generate a WorkCover Certificate
      Create a WorkCover Certificate from a patient's record using the Letter Writer.
      - Actions in WorkCover Certificate
        Explains actions in the WorkCover certificate.
    - Letters in the Timeline
      Generated letters and certificates are saved to the patient timeline.
    - Signing Documents
      Store a digital signature that can be applied to documents you need to sign.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Actions in WorkCover Certificate

Explains actions in the WorkCover certificate.


Action	Description
Back	Return to the certificate form where you can edit the information.
Cancel	Cancel the selected certificate, and close the WorkCover Certificate panel. To return to the list of letters, click Letter Writer.
Save and Print	Save the completed certificate to the Actions section of the Consult panel, and print it.
Save and Send

Actions in Letters

Explains each action in the letter writer.


Action	Description
Favourite	Click to add this letter to your list of favourites.
Cancel	Cancel the selected letter, and close the Letter Writer panel. To return to the list of letters, click Letter Writer.
	Add a recall for this patient in regards to this letter.
Generate	Generate the complete letter with the selected clinical information and results in the letter editor.
Preview	Preview the generated letter.
Save as Draft	Saves a draft of the letter for completing later. Drafts are added to the Drafts section at the top of your Letter Writer panel.
Save and Print	Save the completed letter to the Actions section of the Consult panel, and print it.
Save and Send	Save the completed document and email it to a healthcare provider or a patient or send it securely to another healthcare provider. In the Send Document window: To email a patient: Set Email to patient. Select