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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Communicate with Patients
Users can communicate with patients electronically using SMS and email.
Letters
Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
Letters in the Timeline
Generated letters and certificates are saved to the patient timeline.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
  - SMS
    Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
  - Email
    You can send emails to patients and healthcare providers from the Letter Writer.
  - Letters
    Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
    - Write a Letter
      Write a letter or referral from a patient's record to include patient-specific information automatically.
    - Generate a WorkCover Certificate
      Create a WorkCover Certificate from a patient's record using the Letter Writer.
    - Letters in the Timeline
      Generated letters and certificates are saved to the patient timeline.
    - Signing Documents
      Store a digital signature that can be applied to documents you need to sign.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Letters in the Timeline

Generated letters and certificates are saved to the patient timeline.

In the Timeline:

Primary letters (such as specialist referrals) are displayed in the Specialist view:
Secondary letters and certificates are displayed in the Other out view:

Click on a letter to view it:


		Display previous item from patient's Timeline.
		Display next item from patient's Timeline.
		Reprint the selected document.
		Previous page (of a multi-page document).
		Next page (of a multi-page document).
		Fit to width.
		Fit page.
		Set zoom.