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Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
Transaction History
View the transaction history for individual patients or account holders, refunds and write-off summaries.
Transaction History of all Accounts
Displays a complete transaction history of all claims made for an account holder.

Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
- Record a Visit
  Create a visit for a patient, add the patient to the patient queue, and initiate the billing process for all types of visits. Alternatively for previous consults, create a visit and bill the patient.
- Add Billing Items for a Consult
  Create or modify the list of items to be billed for the current consult.
- Patient Claims
  For private billing, transmit patient claims to Medicare so that patients can receive a rebate from Medicare as part of the billing process.
- Medicare Bulk Bill
  For eligible patients, bulk bill the cost of the consult directly to Medicare, using Medicare Australia's online claiming.
- Workers Compensation
  Process Workers' Compensation claims using Helix
- Invoices
  If required, adjust any visit details for a patient's private invoice after it has been issued.
- Receipts
  When payment has been received from an account holder or Services Australia, receipting can be performed for all invoices.
- Transaction History
  View the transaction history for individual patients or account holders, refunds and write-off summaries.
  - Patient Transaction History
    Displays a complete transaction history of all claims made for the patient.
  - Transaction History of all Accounts
    Displays a complete transaction history of all claims made for an account holder.
    - Additional Features for Account Holders
      View the claim diary and edit the transaction items such as code, amount, service provider, and service type for an account holder.
  - Refund Organisations
    If an organisation has been overcharged for services provided to a patient, refund the organisation.
  - Refund Private Patients
    If you have overcharged a patient, you can refund the account holder.
  - Write Off Third Party Payments
    If a patient did not pay their bill, a write off can be performed.
- Banking
  Use the Bank panel to view deposited items and balance your banking records.
- Financial Reports
  Helix provides these reports on the Financial Reports tab.
- Configure Centre Billing
  Add your centre's account details, default billing type, default billing items for different scenarios and your Modified Monach Category for Medicarebilling incentive items.
- Fee Schedules
  Maintain the default fee schedule for patient services that are not bulk billed or DVA-related, import updated MBS and DVA fee schedules into your instance of Helix, and create customised fee schedules.

Transaction History of all Accounts

Displays a complete transaction history of all claims made for an account holder.

About this task

View the transaction history for a required account holder in the

Button - Claiming, banking and payments

Claiming, Banking and Payments > History tab.

Procedure

To view all transaction items:

Select Claiming, Banking, and Payments > History from the menu.

The Transaction History panel is initially displayed blank.
In the Search by account holder field, to search the transactions, enter an account holder.

Tip: Alternatively, in the Search by ref # field, enter a reference number.
If required, to edit a selected account holder's details, in the selected account holder field, click Edit:
1. In the Add/Edit Address Book panel, update the required details such as address, attention to or contact details.
2. Click Save.

Results

The transactions history of all claims for an account holder is displayed. The total amount due is displayed at the top of the ledger in the Total Due field.
List of transaction history

List of transaction history

What to do next

To minimise the number of transactions on the screen, apply filters such as date range, reference number or select a status. The default date range includes all transactions from the oldest to the newest.

To view the details of the adjustment, set Show adjustments to display user details, date, time, reason and comments.
Refunded Details Example

Refunded Details Example

To view the Invoice/Receipt, Cheque or EFT items, select the required item from the list.
Invoice/Receipt or Cheque or EFT

Invoice/Receipt or Cheque or EFT

To print or download:

Complete list of transaction items, select all items, click Print at the top right.
With the adjustment details:
1. Set Show adjustments.
2. In the transaction list, select the adjusted invoice items you want.
3. From the Print list, select Print with adjustment.

The report is displayed in a Print Preview window, where you can print or download the file.

For more information about additional features, see Additional Features for Account Holders.