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Integrations
Helix integrates with National and State services, external reporting solutions and utilities that expand its reporting and other capabilities.
Services Australia
Helix interacts with Services Australia web services.
IHI
All patients have been allocated an Individual Healthcare Identifier (IHI) by Services Australia. The IHI is used for integration with My Health Record and ePrescribing. The IHI may also be used by the AIR to identify patients if there is insufficient other information.

Integrations
Helix integrates with National and State services, external reporting solutions and utilities that expand its reporting and other capabilities.
- Services Australia
  Helix interacts with Services Australia web services.
  - Security and Authentication
    To use the Services Australia web services, your organisation must be registered with Services Australia using the Provider Digital Access (PRODA) system. PRODA is used to verify and manage providers' details and access a range of government online services.
  - Access to Medicare Web Services for Doctors
    Providers can submit Medicare claims to Services Australia directly or the claims can be submitted on their behalf.
  - Access to Medicare Web Services For Nurses
    Ancilliary providers can submit Medicare claims to Services Australia directly.
  - Online Patient Verification
    Online Patient Verification (OPV) is the process where a single patient's Medicare card number is sent to Services Australia and is validated against the details that Medicare holds.
  - IHI
    All patients have been allocated an Individual Healthcare Identifier (IHI) by Services Australia. The IHI is used for integration with My Health Record and ePrescribing. The IHI may also be used by the AIR to identify patients if there is insufficient other information.
- Investigations and documents
  Helix receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
- Tyro Integration
  Helix integrates with Tyro and its EFTPOS terminals.

IHI

All patients have been allocated an Individual Healthcare Identifier (IHI) by Services Australia. The IHI is used for integration with My Health Record and ePrescribing. The IHI may also be used by the AIR to identify patients if there is insufficient other information.

Helix attempts to validate a patient's IHI automatically using name, address, Medicare number and other details in the patient record. If the IHI cannot be validated, it will not be available for use in Helix.
Example verified IHI in the patient record

Example verified IHI in the patient record

Table 1. IHI Record Status
Status	Description
`Verified`	Allocated to an individual that is a known customer of Services Australia, DVA or Department of Defence, or has provided evidence of identity information that has been recorded in the HI Service by the HI Service Operator to establish the identity of the healthcare individual.
`Unverified`	Allocated to an individual when the individual has not provided evidence of identity to Services Australia. An Unverified IHI can be merged with another Unverified or Verified IHI record. Unverified IHIs are generally reserved for non DHS eligible individuals (overseas visitors/diplomats, newborns not yet registered with DHS) or individuals who are seeking healthcare and would like to remain anonymous.
`Provisional`	Allocated to an individual if they are unconscious or incapacitated and unknown to the healthcare facility. Provisional IHIs are able to be updated to an Unverified IHI record or merged with an existing (Unverified or Verified) IHI via a healthcare facility or updated to a Verified IHI through the HI Service Operator by providing evidence of identity. Provisional IHIs will expire 90 days after the last date of use.