Home
Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
Medicare Bulk Bill
For eligible patients, bulk bill the cost of the consult directly to Medicare, using Medicare Australia's online claiming.
Batch
Batch a group of Medicare bulk bill claims and send the batch from Helix to Services Australia together.
Separate Items from a Batch
To change a batched Medicare claim, move claims from a batched to an unbatched status.

Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
- Record a Visit
  Create a visit for a patient, add the patient to the patient queue, and initiate the billing process for all types of visits. Alternatively for previous consults, create a visit and bill the patient.
- Patient Claims
  For private billing, transmit patient claims to Medicare so that patients can receive a rebate from Medicare as part of the billing process.
- Medicare Bulk Bill
  For eligible patients, bulk bill the cost of the consult directly to Medicare, using Medicare Australia's online claiming.
  - Batch
    Batch a group of Medicare bulk bill claims and send the batch from Helix to Services Australia together.
    - Edit a Visit from the Batch
      Before a consult is batched, you can edit in the visit.
    - Batch a Group of Items
      Move an unbatched group of Medicare claims to a batched group.
    - Separate Items from a Batch
      To change a batched Medicare claim, move claims from a batched to an unbatched status.
    - Transmit a Batch
      Transmit a group of Medicare claims to Services Australia.
    - Retransmit a Batch
      Retransmit an already transmitted batch of Medicare claims to Services Australia.
    - Exceptions
      When Services Australia has reviewed the batch, it returns either an exception or a resolved response. If there is an exception with the batch, the batch will be displayed in the Exceptions panel.
    - Resolved
      When Services Australia approves a batch of bulk-billed consults, the batch is displayed with a Resolved status.
    - Reset a Batch - Unlock Batch
      Helix informs users of claim errors which would prevent the claim from being transmitted to Services Australia.
- Workers Compensation
  Process Workers' Compensation claims using Helix
- Invoices
  If required, adjust any visit details for a patient's private invoice after it has been issued.
- Receipts
  When payment has been received from an account holder or Services Australia, receipting can be performed for all invoices.
- Transaction History
  View the transaction history for individual patients or account holders, refunds and write-off summaries.
- Banking
  Use the Bank panel to view deposited items and balance your banking records.
- Financial Reports
  Helix provides these reports on the Financial Reports tab.

Separate Items from a Batch

To change a batched Medicare claim, move claims from a batched to an unbatched status.

About this task

Unbatch the required consults from the Batched section on the Batch tab.

Procedure

To unbatch an item:

Select Claiming, Banking, and Payments > Batch from the menu.
From the Status list, select Batched. All batched patient claims are displayed chronologically.
The list of Batched claims are displayed chronologically.
To unbatch an item:
1. Expand the required batched date or day.
  
  Tip:
  If you have more than one batch on the selected date, select the required batch number.
2. Hover your mouse over a batch item and click Unbatch.

Results

After you have unbatched claims, they are returned to the Unbatched claims list, where you can create a new batch.