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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Communicate with Patients
Users can communicate with patients electronically using SMS and email.
Email
You can send emails to patients and healthcare providers from the Letter Writer.
Resend an Email from the Patient's Timeline
You can resend emails that were not successfully delivered to a patient from their timeline.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
  - SMS
    Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
  - Email
    You can send emails to patients and healthcare providers from the Letter Writer.
    - Send an Email
      Compose a letter in the Letter Writer and email it to patients or other health providers.
    - Resend an Email from the Patient's Timeline
      You can resend emails that were not successfully delivered to a patient from their timeline.
    - Copy a Patient's Email Address
      Copy a patient's email address from their clinical record.
  - Letters
    Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Resend an Email from the Patient's Timeline

You can resend emails that were not successfully delivered to a patient from their timeline.

The following example shows a Specialist Referral. We have attempted to email to one or more recipients, but a failure has occurred. This can occur if an email address is invalid.
Timeline Email example

To ascertain which email address is invalid, click the document in question (in this example, it's the Specialist Referral).

To open the document details, hover over the Failed message to reveal the recipients, and the invalid email.
Failed Example for Specialist Referral

To resend the document, click Resend Icon

Resend.

Note: Ensure that the failed recipient's email address is corrected before resending.