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Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
Workers Compensation
Process Workers' Compensation claims using Helix
Release Claims
You can release the required claim items from draft status to follow up or invoiced status.

Finance
Make electronic claims with Services Australia, including Bulk Bill claims, or if your health service operates fully or partially as a private business, bill a patient privately; and balance your banking records.
- Record a Visit
  Create a visit for a patient, add the patient to the patient queue, and initiate the billing process for all types of visits. Alternatively for previous consults, create a visit and bill the patient.
- Patient Claims
  For private billing, transmit patient claims to Medicare so that patients can receive a rebate from Medicare as part of the billing process.
- Medicare Bulk Bill
  For eligible patients, bulk bill the cost of the consult directly to Medicare, using Medicare Australia's online claiming.
- Workers Compensation
  Process Workers' Compensation claims using Helix
  - Release Claims
    You can release the required claim items from draft status to follow up or invoiced status.
  - Follow Up Claims
    Generate invoices for the required workers' compensation claim items.
  - Invoiced Claims
    Send the required invoiced claims to the patient.
- Invoices
  If required, adjust any visit details for a patient's private invoice after it has been issued.
- Receipts
  When payment has been received from an account holder or Services Australia, receipting can be performed for all invoices.
- Transaction History
  View the transaction history for individual patients or account holders, refunds and write-off summaries.
- Banking
  Use the Bank panel to view deposited items and balance your banking records.
- Financial Reports
  Helix provides these reports on the Financial Reports tab.

Release Claims

You can release the required claim items from draft status to follow up or invoiced status.

Before you begin

Permissions:

View Workers Compensation Claims
Update Workers Compensation Claim Status
Release Workers Compensation Claims

About this task

Release the required claim items from WC tab.

Procedure

To release claims:

Select Claiming, Banking, and Payments > WC from the main menu.
From the Status list, select Draft.

The patient claims list is displayed.
Expand the required time period and date.

Tip:
Alternatively, in the Search Visit ID field, enter the required visit ID and select it.
Hover your mouse over the claim item that you want to release and select the required item in the Selected column.
- If an item displays FA (First Available) in the Selected column, it indicates that an HCP was not assigned to this patient:
  - To assign an HCP, click the row and assign an HCP in the Visit panel. Then, the claim item can be released.
- Total field displays the total amount in dollars ($) at the top of the panel.
Tip:
If required, to edit a claim item, select the item from the list. You are redirected to the Visit panel, where you can make changes.
Click Release at the top right.

Results

All items selected for release are removed from the list and sent to the Follow Up Claims or Invoiced Claims lists.